Blog Business

The Invite Only Podcast

Over the past couple of weeks, a friend of mine Nick Walter (CEO of a Mixed Reality Company) and I have been recording a pilot podcast.

This is an invite-only episode – we are not pushing out via the usual channels, we are looking for podcast fans to listen and feedback.

FYI: The sound is not perfect & we are working on the flow, however, we debate the food delivery world.

Important Talking Points

  • The evolution of food delivery
  • The impact of food delivery
  • The cost and business impact
  • How habits have shifted
  • Why you probably will want to be tactical on ordering
  • Food box churn issues
  • And importantly, Why I believe dark stores and dark kitchens are the future for so many QSR businesses and new brands

Listen Here:

The Food Delivery Debate Markers

  • 1:10 – Drive thru’s
  • 3:17 – Habits & habitual
  • 3:25 – Resurgence of the milkman
  • 4:25 – Delivery matrix explained
  • 8:03 – Ordering in is the new going out
  • 10:10 – Cultural shift
  • 10:40 – Professional complainer
  • 14:34 – It is still not fixed
  • 14:48 – Leeds takeaway kings (North Vs South)
  • 15:21 – Could surge pricing be introduced?
  • 16:33 – Dark kitchen and dark stores to win?
  • 19:07 – Getting an Uber – a local sign of trust?
  • 20:44 – Churn issues for food boxes
  • 22:10 – Path to least resistance
  • 25:02 – Milkman issues – dairy vs allergies
  • 26:38 – Nutrition opportunities
  • 27:00 – Service x local data = win
  • 28:56 – Nick’s hot take
  • 29:55 – Opportunity vs barrier
  • 36:03 – Health space improvements
  • 37:05 – Stopping the churn
  • 40:25 – Sainsbury’s chance to win

Happily let me know what you think of our second podcast run, the pod is still in beta so we will be improving our set up and attempting to reduce down the length.

The Food Delivery Matrix

Blog Business

The Great Idea Partner Flow

I have been creating a lot of action plans and reviewing a number of pitches and ideas recently.

One of the biggest forms of frustration in business is the brainwave to idea to validate concept, some people just don’t have the right opportunity to presents, others don’t have the right partner.

I call this the great idea partner flow, finding the right idea partner or sparring partner makes all the difference. I have been lucky enough to find great sparring partners in life and work and they are often the difference.

Here is the great partner flow.

  • Great Idea Partner Flow - Danny Denhard

In the next few weeks I recommend seeking out your great idea partner, you are likely to want to find someone who offers a different point of view, someone who isn’t afraid to discuss the idea and use devils advocate but as important those to support you and help co-create and co-present where needed.

Blog Business

“Bring your own algorithm”

Recently Twitter co-founder and current CEO Jack Dorsey suggested that they would consider allowing users to bring your own algorithm to Twitter.

On the surface this is not the worst idea, why? Users could decide what algorithm works for them (it should work more like filters) and what they would like to see.

I imagine Twitter sees this like their previous ways of working with tool makers who would build onto the Twitter platform and enable developers and tool makers to create a self serve service where you can be served the best content from your followers, from topics and from the trending world.

Or alternatively like what TikTok offers to serve you content you just like and will stay on the platform for, with Twitter’s background and insight into your liking, engagement and tweeting habits this should be something that could happen.

One issue providing users knew how algorithms worked and understood that not everyone has the same experience and choosing your own adventure might actually decrease your experience or worse still push you into more filters.

Twitter’s obsession with being seen and used as a news source could also be a problem for their more recent idea.

A last potential issue is advertising would be a nightmare and would need to flip the model completely to make it work.

Twitter is an enragement engine, more enragement the more engagement and more engagement it sees. Twitter has quickly become the angry centre of social media and despite the odd bright light or insight, in recent times it has made users unhappier than when they started.
Twitter is primed for doomscrolling.

Tweetdeck is still a better experience for Twitter, using filters and search filters you can have a decent experience and one away from the dominated news cycles.

This could also be a play towards a substantial subscription model away from advertising that has struggled for Twitter. Charging users to use, charging users to follow, charging to engage are all options, charging based on followers or exclusive content is the most logical but sometimes Twitter just isn’t logical.

I see the potential and some logic in BYOA, only for those who truly know and understand the tech. Twitter has to be the product leaders to enhance and improve their out of the box algorithm, relying on external talent to keep you relevant and improve your users experience is likely a recipe for disaster.

Blog Business marketing

Content Diet

Is it time you go on a content diet? 

We consume more content than ever before. 

I believe our daily scrolling now exceeds the height of the Eiffel Tower. 

We are bombarded with content, we cannot really get away from content of all shapes and sizes, quantity has overtaken quality, it’s a battleground; the good, bad and the ugly. 

We have TV, books, magazines, podcasts, newsletters, blogs, websites, online video (YouTube), apps, news, social media, instant messages all vying with our attention and energy all day every day. 

I know, like me, many find this exhausting. 

Our news has been tweaked and mixed with entertainment and then blended with reality tv, we are now served a world where news is not news it has to be seen as entertainment to keep viewers and keep them on that channel.  

If we want the news it has entertainment thrown in with a reality spin or headline. This has slowly but surely changed since the 1980s. 

It is important to remember important decision-makers are making essential decisions not knowing a different world of content. 

Content has never been so accessible, so open and so ‘free’. 

For years I curated the best content feeds I could on any social platform or tool (Twitter, Feedly, YouTube) I use tools (like RSS and Nuzzel) to serve me must-read content without me having to scroll through endless feeds and email me the most shared articles or shared from those accounts I deemed as most important. 

Tiktok and the next-gen of apps have flipped the need to discover and follow friends, into watch more effortlessly and be fed more content you will love to consume and share. 

Desires are driven now by algorithms. 

We face a huge amount of negative content exposure, I always referenced the old saying ‘bad news is only good news for journalists’ and now it is great news for advertising companies like Google, Facebook and Twitter. 

This is a difficult cycle. 

Anything for clicks → anything for monetisation → anything for more content. 

‘Content’ is supposed to be an escape, a quick update, amusing, a way to cure an itch or an urge we might have, now it is becoming addictive, engineered to keep us checking, reading and sharing. 

Is it time for JOMO (joy of missing out) not FOMO (fear of missing out) – I likely think so.

Without rethinking and reframing, are you going to keep following the same cycle? 

Is this the best time to change or go on a content diet? 

For me, I will be, it’s not going to be easy with the must reads newsletter but it is something I know I have to do and steps I have to take to keep my content snacking to a minimum. 

Will you be changing your content diet? I hope so.

Blog Business

Virtual Meeting Rules

Virtual meetings are tricky.

They create team fatigue, they create greater MRS (meeting recovery syndrome), and without proper guidance or agreed principles, they often lose the zip and the punch required.

The silent people on your next video call meeting are likely more frustrated with the format as they are with the same people talking vs just being tired or annoyed another video meeting.

Virtual Meetings cause numerous issues within teams and performance, there isn’t always an operational person or consultant who helps guides businesses around meeting design and getting the most out of meetings.

So here is a list of virtual meeting principles / rules that should help improve virtual meetings,

  • Have a tailored agenda – be clear with the required outcome
  • Include the question you require to be answered in this meeting
  • Calendar Invite to include:
  • All attendees,
    • The optional attendees,
    • The URL of virtue meetings,
    • Dial-in details (not everyone can join on a URL)
    • Meeting chairperson details (always have one and select them prior to the meeting with their acceptance)
    • Link to a centralised open document with agenda and notes
  • While In The Meeting
    • Mute your mic when not speaking
    • Have your video on (unless agreed this is not essential)
    • Use gallery mode where possible
    • Please use a headset or headphones with a microphone – everyone loves that person who has the dishwasher on or hears their dog bark
    • Use raise a hand or agreed with a gesture if you have a question
    • Use chat to add a comment and back up idea proposed to streamline meeting
    • Use open documents (or dedicated open to all software) to keep centralised notes, follow up actions and to gain feedback

If you would like more tips download my free ebook on the future of the office, the hybrid office.

Lastly don’t forget my recent post Remote Pitching Tips which will help with remote pitching for both the pitchers and internal company.

Blog Business marketing

Remote Pitching & Tips To Improve Them

Recently I have sat in a number of remote pitches for a few clients and advising brands. It’s been tricky for remote pitchers, especially with tech issues.

Something I have noticed is how badly the remote video conferencing tools are for two or more pitching and hosting meetings with a Q&A element. 

I have been on Zoom, Google Meets, Microsoft Teams, Slack and on FaceTime for pitches, these all have been pretty bad for those who are pitching and somewhat irritating for the client.  

It surprises me that companies and software companies haven’t attempted to address this or created a hack for dual person pitching. 

As someone who has been on every side of the pitching table and conditioned with the best possible slides with the best presentation wins, it must be particularly frustrating for the agency or potential partner pitching and not having a signal for “next slide” or having to say it. 

So here are a quick tip or two for pitching via video conference tool. 

  • Have a signal between teams for next slide, simple easy, and something that doesn’t break the flow
  • Record the pitch and review, keep them as a bank and revisit to evaluate how you got on (ask clients permission just in case)
  • Exec summaries work for pitches too – say more with less upfront 
  • Reduce down creds and deck filler – explain the deck flow ahead of time or at the beginning of the deck, the first few minutes are essential  
  • Don’t be concerned if you send ahead of time and pick out core slides as time always gets away 
  • Manage time around Q&A, set out expectations at the beginning of how you will handle questions
  • Make sure the most up to date slides or URL is being used for the deck – your surprise is the potential client’s surprise
  • Mac Users: Use the do not disturb feature on the mac so no notifications that flash up
  • Turn off anything that pings
  • Turn off desktop chat apps (WhatsApp especially) 
  • Have a tablet or phablet, use these as second screens if you are pitching remotely, might help you with time checks and keeping up with notes or feedback 
  • Please use headphones…ideally with a mic – a cheap default apple pair will help block out noises and holds the mic at the right position to talk
  • Go on mute as default  
  • If more than one person is pitching have a test run or run through when knowing your queue or having an owner of the section
  • If you have a multi-screen set up be wary of looking away from the camera 
  • Have gallery view/mode switched on, see all the attendees, this will really help see the reactions and take note of the visual cues in pitch
  • It is ok to explain you have written notes or presentation notes 
  • Send and share notes with actions, like a good meeting don’t forget the simple things
  • Reduce video, gifs and renders, these all look and sound pretty bad over video conferencing tools and software
  • If you are old school and print out your slides, suggest the slides you are discussing
  • With Q&A no one expects instant answers, take note or ask for the questions and suggest you will come back with the answers. Stumbling with a bad internet connection or struggling on screen can appear worse than it is  

Good luck to anyone who is pitching remotely, it’s an odd experience seeing how all tech platforms aren’t cut out for this yet but getting the basics and following these tips might just help you out.

Blog Business

Daily & Weekly Prioritisation

Time management and getting everything done has always been difficult if we had the secret sauce we probably wouldn’t share it. 

Working agency side and looking after larger teams really did help to shape my priortisation, you often learn from mistakes but when you try and juggle numerous demands from mundane tasks, challenging people issues and delivering important large projects, you often need to list and order by priority. 

When I started out in my career in a mature business, I was a Project Manager and learned from other PM’s, forums, and working with a very impressive more experienced PM that documenting your time and being extremely detailed in your way of winning. As I evolved with my role and the jobs to be done, I got into lean and six sigma, these teachings also helped prioritise my time and understand time is critical at tasks level, time-based actions taken can be a revolution to businesses.  

I am often asked how do I prioritise my workload and how do I manage this. I do not have a perfect formula nor do I pretend to have it completely right, however, I have found there are two methods that help me and have helped my team members over the years. 

Daily Prioritisation Framework

I am organised, I like to have structure, I like to start early, in my case the early bird has got the worm more often than not and has allowed me to structure and to organise my time and prioritise my day or week ahead. 

I often jump between written schedules (the dopamine kick for crossing off and completing tasks by hand still outperforms the ticking of a to-do on the Mac or notes app for me) and to do via Apple Notes or Notion

I like to breakdown by:  (link to table in google docs)

Daily Prioritisation Table

If you work agency side or have multiple ongoing projects I typically would add the client (or large project name) into the table and identity if its repeatable work or unique work.  

Every day I go in and reprioritise, often you can re-review your to-do list and add the Einshower Matrix framework, do (urgent & important), decide (important but not urgent), delegate (urgent but not important to you), delete (not urgent or important). 

You can take two approaches, look at your task list separate from your calendar or you can then incorporate the tasks into a calendar outlook. I have found that Outlook beats Google calendar but with tasks incorporated into both and in calendar mode both are becoming equal with tasks by calendar view, this doesn’t suggest how important or what needs to get done first. 

We all have a certain number of hours per day and time is always of the essence, so incorporating in your calendar will help block out time for important tasks or projects or understand how possible your tasks are. 

Be ruthless with your calendar, remember your time is your time, therefore truly understand what meetings are essential or are ones you can read the follow-up notes and catch up with when you have finished your tasks or projects. 

Block out time for your tasks, if you are a morning person try and block out time to deep work and concentrate on your tasks, or if you know meetings tend to start at 9.30 and finish in and around lunch block out time slots where you can concentrate. It’s more than ok to review your calendar and understand patterns and plan accordingly, we are more predictable than we would ever think. 

If you are an afternoon or early evening person, typically meetings finish mid-afternoon so you can block out time a week or days ahead and block out time to complete. 

I repeat the process daily, often each night and then fresh every morning, why? 

Depending on your schedule, business, or company culture, you can receive emails and instant messengers overnight and re-prioritising is often really important. The process of re-analysing is important and by delegating or deleting you will get more dopamine kicks and feel like you are making process and give you a natural high. 

If you are just adding tasks and not deleting or completing you have to go back to your tasks or calendar and be more ruthless. 

Weekly Prioritisation Framework

Weekly prioritisation might sound overkill, on Monday it could feel like you are planning for planning sake however knowing important deadlines and projects are coming up or your team is away or doing x or y is essential. 

Personally, I look at time slots as energy sources and if you are low on energy and need to get into the zone of delivering mundane tasks or low priority tasks can be completed in low energy or if like me you are at low energy levels after 15.00 plan in low important meetings or get into completion mode or plan a stroll or walk if you can to refresh and readdress your energy. 

Managing your weekly view is important, I personally use the same framework as above but add in the one to ones, recurring meetings and add important points I would like to discuss or actions we promised we would pick up. I personally like the GROW framework (Goals – how are we doing, what are we moving towards? Reality – where are we really at, Options and Obstacles – challenges we are facing, and what are we doing about them? Way forward). 

I also offer internal (informal and formal) mentoring and champions (developing internal champions to own a specific theme or channel and coach their peers) so when these are being utilised I include in my weekly plan and document these and prioritise around this accordingly. 

There is something that many people do not plan for and I have learned this is important, personal development or “reflections and actions”, personal development is something we rarely plan for or block out time for, however, it is important we create the time and space for this, obviously, prioritise these accordingly but you need time to learn and develop and very rarely will someone put in the time to prioritise this if you do not. 

Reflections and actions are something I have been working with for around a year and has helped me clear my mind and often tasks that always seem to be harder than they should, reflections are a time we should look through our notes, review what actions we had and reflect on these and consider potentially a smarter way to act or take action or even plan out the tactics we are going to use. Often we become so bogged down by these requests we do not plan or put yourselves into places to win. 

If you prefer to type (or centralise your thoughts online) and use a time or calendar view, many smart people I have worked with actually do print out their day ahead or schedule in a calendar view and cross off throughout the day. 

Weekly Prioritisation Daily View
Blog Business

Introducing Leaders Letters Newsletter

Each week I write a leaders letter (it’s a dedicated newsletter) for focus. 

It’s one action to take and one thing to work on every Monday morning. 

The leaders signed up are from Google, Facebook, EA, a number of venture capital companies, and startup founders. 

I am now twenty letters in and have written many helpful letters. 

One of my most recent was offering an exclusive offer for subscribers to receive support via my specially set up text number. 

I received a text saying thanks and one asking about which letters are my favourite. 

My favourite leaders letters are: 

Your secret weapon – a dedicated letter to help you find your internal secret leader, most likely a person or a behaviour.

What leadership is – A reminder of what leadership is and is not and how it has evolved.

No rules rules – A look at the Netflix culture book (Read my No Rules Rules Review) and how to apply in your business

Fight, flight, freeze, – A breakdown of human reactions and how to build out the right muscle memory in your colleagues

Givers and takers – Inspired by Adam Grant and his great book and TED Talk of the difference between giving leaders (the good) and taking leaders (the selfish – the bad).

Lastly, one that went out 12th of October – Write Your Team A Letter. It’s all about how and why you should handwrite a letter to your team or department and the importance behind it.

Blog Business

Office Politics Are Optional

This blog was prompted by speaking to a number of company founders and big company leadership teams.

Here is the worst kept secret no-one wants to discuss at the moment:

Office Politics Is Optional.

It might feel like they are not.

It might feel like your organisation is set up to reward the political, the people who play games, or play the game.

In truth most businesses do not have a company culture that is set up to allow non political behaviour to win.

Management teams rarely gain feedback around office politics and do not work with teams to remove this.

So yes, unfortunately, companies reward people playing the game because they are often unaware of stuck in a game of political chess.

However there is hope, if you are a leader step up, if not you can step up and collaborate!

Leaders, It’s Time To Lead!

If you are in a position to influence and change this, call out this bad behaviour.

Call out when people are playing the game, using situations for personal gain or hoarding clout.

The only way to improve the office environment and company culture is to address known issues and bad behaviour.

It’s Time To Join Forces

If you feel you are not in the position to call out office politics directly, speak to colleagues and collate a number of examples of office politics and when they happen and take it collectively to your management teams and HR team and work proactively with these managers to step up and remove office politics.

Q4 2020 and early 2021 is the time businesses are going to:

  • Have to proactively collaborate, identify the behaviours they want to start, stop and continue
  • Have to address bad work practises
  • Improve internal communications
  • It is the time businesses have to step up and remove bad working environments
  • As importantly leaders are going to have to step up and lead!

Need more help? Read…